At EcoDreamr, we strive to provide a user-friendly and transparent shipping and return policy to ensure a seamless shopping experience for our valued customers. Please take a moment to familiarize yourself with our shipping and return guidelines below.

Shipping:

1. Processing Time:

  • Orders are typically processed and dispatched within 1-2 business days (excluding weekends and holidays) upon receiving payment.
  • In case of any delays or exceptional circumstances, we will promptly notify you via the contact information provided during checkout.

2. Shipping Methods and Delivery Time:

  • We offer various shipping methods based on your location and the availability of services.
  • Estimated delivery times will be provided during the checkout process. Our usual shipping provider Swiss Post will deliver your package within 3-4 working days.
  • Please note that delivery times may vary depending on factors beyond our control, such as customs procedures or unforeseen logistical delay. In this case you will be informed about the delay by email.

3. Shipping Fees:

  • Shipping fees will be calculated and displayed during the checkout process based on your selected shipping method and destination.
  • We strive to offer competitive and fair shipping rates while ensuring the safe and timely delivery of your order.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number or a link to track your package.
  • You can use this tracking information to stay updated on the whereabouts of your shipment.

Returns:

1. Return Eligibility:

  • We accept returns within 7 days of delivery.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Certain items, such as perishable goods or personalized products, may not be eligible for returns. Please refer to the specific product page for details.
  • We do not accept return on gift cards and vouchers.
  • Downloadable software products are not eligible for return.

2. Return Process:

  • To initiate a return, please contact our customer support team at [email protected] within the designated return period.
  • We require a receipt or proof of purchase.
  • Our team will guide you through the return process and provide you with any necessary instructions or forms.
  • Please do not send your purchase back before receiving confirmation from our side.

3. Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

4. Refunds:

  • Once the returned item is received and inspected, we will notify you of the status of your refund.
  • If approved, the refund will be processed to the original method of payment within 5 business days.
  • Refunds are only applicable to regular priced items. Unfortunately, sale items are not eligible for refunds.

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.
  4. If you’ve completed these steps and still haven’t received your refund, please email us at [email protected].

EcoDreamr values your satisfaction and aims to make your shopping experience enjoyable and worry-free. Thank you for choosing us as your trusted provider of eco-friendly products.

If you have any further questions or need assistance, our dedicated customer support team is here to help.